Located in the lively and cultural George Town, JEN Penang Georgetown by Shangri-La is at the centre of it all. The historic city centre – a UNESCO World Heritage Site – is just a short stroll away, past bustling alleyways and charming shophouses. Want to explore further? Direct access to free Central Area Transit shuttle buses, taxis, and trishaws make getting around a breeze.
The health and safety of our guests and colleagues is of paramount importance to us. JEN Penang Georgetown remains committed to providing a safe and pleasant environment through Shangri-La Cares, our group’s commitment to elevating its already rigorous hygiene and safety protocols for all properties worldwide.
JEN Penang Georgetown by Shangri-La is a proud recipient of the Malaysian Association of Hotels (MAH) “Clean & Safe Malaysia” certification, verified by Bureau Veritas, the World’s leading testing and inspection agency. View our COVID-19 certifications, services, and updates here.
Available street view
| Check In | 3:00 PM |
|---|---|
| Check Out | 12:00 PM |
| Hotel Policies |
Can I add baby cot and extra bed ?.All extra beds or baby cot are subject to availability.
Can I pay at counter or upon arrival?No. The hotel will not collect any payment from customer unless instructed. Online Rates are applicable and prepayment to be made before arrival.
Can I check out late?Possible, provided guest to contact hotel management. Extra charges may applicable according to hotel walkin rates
Hotel looks different from the pictures provided at website?Possible, there are times renovations or upgrades and may not be updated to our website.
Can I change my booking reservations or change dates?All booking confirmations are final and non refundable. Service charge may applicable for such request
Please contact agents or our hotline to assist you
Can I make complaints for any non satisfactory service at hotel?Please lodge any complaints during your stay at hotel to hotel management. We are unable to assist guest for any claims after checked out
Am I accountable for any arise issues during my stay?Yes, Guests are responsible for any stolen items, late check out claims, broken items or any related issues. hotel has the rights to contact you directly to claim or detain your deposit if applicable
Any hidden charges?Our rates are already inclusive of all taxes except tourism Tax (RM10 per room) for tourist and foreigners to be pay upon arrival unless notified
|
Leave a reply